Visit Us
Our drop-in sessions operate on a first come first serve basis. It is important to note our sessions become extremely busy, therefore it is advised to arrive early to register for a designated time slot.
XMAS CLOSURE – We will be closing our service on 24th December at 2pm, and reopening at 9:00 am on Thursday, January 2nd.
Civic Centre, Town Hall, BH2 6DX
Monday – Thursday, 10am – 2:30pm
Entrance from St. Stephen’s Road, Civic Centre Customer Services
Please arrive before 9 a.m. to register to see an adviser on the day. Drop-in is operated on a first come first served basis.
Closes Monday, 23rd December 2pm, reopens Thursday, 2nd January 2025.
Christchurch Central Library, BH23 1AW
Monday – Friday, 9:30am – 12:30pm
Closes Tuesday, 24th December 2pm, reopens Thursday, 2nd January 2025.
Poole Central Library, BH15 1QE
Monday – Thursday, 10am – 2:30pm
Please arrive before 9am to register to see an adviser on the day. Drop-in is operated on a first come first served basis.
Closes Tuesday, 24th December 2pm, reopens Thursday, 2nd January 2025.
If you cannot get our main office, we do offer a local Outreach service, where you can meet with an adviser face to face. Please see below for locations and timings of local sessions and our Community Advice Vehicle schedule. If you need to cancel your appointment, please email admin@citizensadvicebcp.org.uk. This email address is not for advice enquiries.
Telephone
Call our Adviceline: 0808 278 7939
Monday – Friday, 10am – 4pm
This number is free to dial. Please be aware we are experiencing extremely high demand. If you are unable to get through to an adviser, please try again, or if you can, contact us via email or come to one of our drop-in sessions.
Please fill out the web form below and one of our advisers will get back to you as soon as possible. We aim to respond to email enquiries within 7 working days. Please note that at times of high volume, the response time may be longer. If you have requested a foodbank voucher, we will always try to respond with urgency.
XMAS CLOSURE – The email enquiry form is currently closed and we plan to reopen emails on Thursday, 2nd January at 9.00am. We will respond to all enquiries already received before Christmas, and If capacity permits, we hope to temporarily reopen the email form before Christmas.
If you are in urgent need of food during the Christmas closure, please contact BCP Council Crisis Team on adultsocialcaretriage@
Samaritans 116 123
NHS Mental Health Connections Dorset 0800 652 0190
Webchat with the National Citizens Advice team.
This service is not localised, and you may be chatting with an adviser from outside the BCP area.
Our National Website has up-to-date information and advice on a wide range of issues.
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