Get Advice

Get Advice

Advice from Citizens Advice BCP can help you to find a way forward, whatever the problem. There are many ways to contact Citizens Advice BCP. Our services are accessible across a wide range of formats and locations to suit people from all communities. You can talk to us online, find us at an outreach location, send us a message or give us a call.

Our drop-in sessions operate on a first come first serve basis. It is important to note our sessions become extremely busy, therefore it is advised to arrive early to register for a designated time slot.

  • Bournemouth Drop-in Service

Civic Centre, Town Hall, BH2 6DX
Monday – Thursday, 10am – 2:30pm
Entrance from St. Stephen’s Road, Civic Centre Customer Services

Please arrive before 9 a.m. to register to see an adviser on the day. Drop-in is operated on a first come first served basis.

  • Christchurch Drop-in Service

Christchurch Central Library, BH23 1AW
Tuesday – Friday, 9:30am – 12:30pm

  • Poole Drop-in Service

Poole Central Library, BH15 1QE
Monday – Thursday, 10am – 2:30pm
Please arrive before 9am to register to see an adviser on the day. Drop-in is operated on a first come first served basis.

If you cannot get our main office, we do offer a local Outreach service, where you can meet with an adviser face to face. Please see below for locations and timings of local sessions and our Community Advice Vehicle schedule. If you need to cancel your appointment, please email This email address is not for advice enquiries.

Call our Adviceline: 0808 278 7939

Monday – Friday, 10am – 4pm
This number is free to dial. Please be aware we are experiencing extremely high demand. If you are unable to get through to an adviser, please try again, or if you can, contact us via email or come to one of our drop-in sessions.  

Please fill out the web form below and one of our advisers will get back to you as soon as possible. We aim to respond to email enquiries within 7 working days. Please note that at times of high volume, the response time may be longer. If you have requested a foodbank voucher, we will always try to respond with urgency.

Webchat with the National Citizens Advice team.
This service is not localised, and you may be chatting with an adviser from outside the BCP area.

Our National Website has up-to-date information and advice on a wide range of issues.

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