“The work you do is absolutely gigantic to people’s lives. You don’t have to keep explaining your situation and re-living the feelings of shame and stigma. I still feel like I have Citizens Advice as a place to go to say, ‘I’m struggling’.”

“I was feeling completely overwhelmed with financial worries… But with Citizens Advice help finding solutions, I can now pay my bills. My stress levels have reduced, and I feel so much more positive.”

“Your service has been outstanding in every area possible. I wouldn’t be where I am now, saving enough money to cover my bills, without your help.”

“Before I came to see you, I was feeling suicidal. All I was doing was thinking myself into a spiral, problem after problem and I couldn’t find any solutions. I couldn’t make anyone understand what I face every day. I finally feel like someone’s listening to me”