Specialist Phone Support

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Consumer Helpline

Offers help and support on consumer-related issues, whether this is with faulty goods, a problem with a supplier or even problems with your energy supplier, our specialist consumer advisers can provide information and advice. Our consumer helpline can pass on complaints to Trading Standards.

Consumer Helpline: 0808 223 1133
Open Monday to Friday 9am to 5pm. Calls are free from mobiles and landlines.


National Debt Line

National Debt line is a national and independent organisation providing free debt advice and assistance.

Telephone: 0808 808 4000
Open Monday to Friday 9am-8pm and Saturday 9.30am-1pm
For more information, go to:

Universal Credit- Help to Claim

If you need help and support claiming Universal Credit, and you are a first applicant for Universal Credit, our Help to Claim advisers or helpline might be able to assist and support you with a claim for Universal Credit.

Help to Claim Helpline: 0800 1448 444
Open Monday to Friday 8am to 6pm. Calls are free from mobiles and landlines.