Help over the Christmas Period
Our Services over Christmas & New Year
Our face to face, telephone and digital advice services will be operating a shut down period over Christmas. For further information about your local service, please see our Get Advice page.
Food Support
If you are in need of food support over the Christmas period, please use the Access to Food map. Christmas opening times can be found here. You can also download the Hope for Food’s Hot Food listings here.
Emergency Support
If you are facing a physical or mental health emergency, please call 111 or 999. You can also visit Access Wellbeing. You can call the Samaritans on 116 123, or Connections on 0800 6520190.
If you need cost of living help, you can download BCP’s Worrying about Money leaflet here. You can also visit BCP Council’s Cost of Living pages.
BCP Council’s out of hours service listings for general enquiries and social services emergencies can be found here.
If you are facing domestic abuse and need urgent support or a place of safety, the organisation Refuge can be contacted on 0808 2000 247. There is also help on their website.
Other Citizens Advice services
During the holidays you can still access support from our National Adviceline, Help to Claim, Consumer Service and Debt telephone helplines. Opening times vary, but the services are usually closed at the weekend and on Bank Holidays. You can find out more here. To access self help online advice please visit our national Citizens Advice website.
Citizens Advice Debt Helpline
If you need help with money or debt you can call the Citizens Advice Debt Helpline: 0800 240 4420. Christmas opening hours:
Monday 22nd December 9:00 to 20:00
Tuesday 23rd December 9:00 to 20:00
Wednesday 24th December 9 :00 to 17:00
Thursday 25th December Closed (Bank holiday)
Friday 26th December Closed (Bank holiday)
Saturday 27th December Closed
Sunday 28th December Closed
Monday 29th December 9:00 to 17:00
Tuesday 30th December 9:00 to 17:00
Wednesday 31st December 9:00 to 17:00
Thursday 1st January Closed (Bank holiday)
Friday 2nd January 9:00 to 20:00
Saturday 3rd January 9:30 to 13:00
Sunday 4th January Closed
Citizens Advice Help to Claim Helpline
If you need help with a Universal Credit claim, you can call the Citizens Advice Help to Claim Helpline: 0800 144 8444. Christmas opening hours:
Monday 22 December: Open as usual
Tuesday 23 December: Open as usual
Wednesday 24 December (Christmas Eve): Closed
Thursday 25 December (Christmas Day): Closed
Friday 26 December (Boxing Day): Closed
Saturday 27 December: Closed
Sunday 28 December: Closed
Monday 29 December: Open as usual
Tuesday 30 December: Open as usual
Wednesday 31 December (New Year’s Eve): Open until 4pm
Thursday 1 January (New Year’s Day): Closed
Friday 2 January: Open as usual
Citizens Advice Consumer Helpline
If you need help with a consumer issue, you can call the Citizens Advice Consumer Helpline: 0808 223 1133. Christmas opening hours:
Wednesday 24 December – 9am to 1pm
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