Volunteer Adviser Role

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What will you do?

  • Complete an introduction to Citizens Advice and training for your role.
  • Talk to clients over the phone, face to face, or via email to explore what problems they’ve come for help with.
  • Find information about the clients’ problems and help them to understand their options.
  • Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation.
  • Write a summary of the clients’ problems and what action you’ve taken.
  • Look out for problems’ that are common, or are unfair, and write a short report about the problem.


Some examples of what you could do:

  • Explore what benefits a client is entitled to and help them to complete a benefit application form.
  • Assist a client who has been made redundant to determine if their dismissal was lawful.
  • Help a client who has problems with their landlord to understand their housing rights.

No prior experience is necessary in these areas as you’ll receive full training.

For individuals who are doing advice giving roles, and who are also training to be a solicitor, if you started training to be a solicitor before 1st September 2021, you may be able to get up to six months reduction in your training contract.

If you started training to be a solicitor after 1st September 2021, you may be able to include time spent volunteering (or working) in advice giving roles as part of (or all of) your qualifying work experience. See Solicitors Regulation Authority for more information.


What’s in it for you?

  • Make a real difference to people’s lives.
  • Learn about a range of areas such as benefits, employment, and housing, and how problems in these areas can affect clients.
  • Build on valuable skills such as communication, listening and problem solving, and increase your employability.
  • Work with a range of different people, independently and in a team.
  • Have a positive impact in your community and on broader society.
  • Meet new people and make new friends.

And we will reimburse expenses too.


Valuing inclusion

Our volunteers come from a range of backgrounds, and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.


What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

  • Be friendly and approachable.
  • Be non-judgmental and respect views, values and cultures that are different to your own.
  • Have good listening skills.
  • Have excellent verbal and written communication skills.
  • Have good maths and IT skills.
  • Be able to understand information and explain it to others.
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
  • Be willing to undertake training in your role.


How much time do you need to give?

Ideally, we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months.

We can be flexible so come and talk to us.

More Information or Apply Online

Find out more about volunteering with us on our volunteering page or apply online.

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