Our Aims and Approach
Our comprehensive service is always client centred. We aim to equip our clients with the knowledge, skills and confidence to take control of their lives. We do this through helping our clients make informed choices and decisions so that they can address their issues and solve their problems. This helps them to sustain their wellbeing and achieve financial independence.
We deliver a mix of services which integrate intervention and prevention which enables our clients to improve their own lives, but also improve policies and practices so that others benefit in the long term.
We design our services to help you create resilient and sustainable communities through empowerment and mobilisation.
As a member of the Citizens Advice service, we provide free, independent and impartial advice to everyone on their rights and responsibilities. Citizens Advice Bournemouth Christchurch & Poole provide a vital service, open to everyone.
We support, advise and raise our voices to improve policies and practices that affect people’s lives. We strive to remain a trusted and knowledgeable voice, and an essential resource for partners working towards positive change, such as local and national government, local businesses, education providers and our valued colleagues in other charity organisations.
Human rights, equality and diversity are embedded throughout our work. You can be yourself with us – whoever you are we will welcome you and help you. Citizens Advice challenge discrimination through the advice we give, as well as promoting equality through advocating for people .We embrace equality through our roles as employers, volunteer agencies and contractors.
Our Year in Numbers
* Numbers based on data from 2023/24
“At the heart of our work is a deep commitment to supporting the most vulnerable in our community. Across this diverse and vibrant stretch of the south coast, we stand alongside people facing hardship—offering compassion, practical support, and the advice they need to help themselves move forward during difficult times. We believe in people’s potential to thrive, and we’re here to help unlock it.
Our advisers strive every day to create real social change—ensuring people not only receive the advice they need to overcome immediate challenges, but that the systems and policies shaping their lives become fairer, more compassionate, and more effective.”
Tom Lund, Chief Officer
More information
Our Members
Our Members Our members are an important asset to our charity, and we welcome new members to join us. Citizens Advice Bournemouth, Christchurch & Poole [...]
Governance
Citizens Advice BCP is an independent charity governed by a Board of Trustees, whose primary role is to oversee the governance of the organisation’s activities. [...]
Our Staff
Tom Lund – Chief Officer Tom joined Citizens Advice BCP in November 2019 with a strong commitment to social justice and equality. Having previously served [...]
Our Trustees
Andrew Karno | Chair of Trustees Before retiring in 2014, Andrew worked in the IT industry for over 35 years in a variety of sectors. [...]
Our History
The first Citizens Advice Bureaus opened in 1939 just one day after the outbreak of World War 2. This was in response to the need [...]
Annual Review
During another year of worry and uncertainty, more and more people have needed our help. Read our latest annual review.
Complaints
Our approach to complaints We always aim to ensure that everyone comes to see us receives the quality advice they need to be able to [...]