We are Citizens Advice Bournemouth Christchurch & Poole
Sometimes problems happen when we least expect them. Whether it is an unexpected event or an unfair policy, the stress and anxiety of knowing what to do next can be overwhelming. We are here to help our residents and communities overcome issues they encounter, by finding a way forward together. We believe that everyone should be entitled to free, quality advice and help to navigate through tough times, and for people to feel to empowered to resolve issues they are facing.
Campaigns & News
As 2024 draws to a close, we've used our December bulletin to share information about some of our Research & Campaigns work from 2024, and [...]
During September, we focused on the very topical issue of how we can help older people in our community. During our work across BCP, [...]
Most physical immigration documents are being replaced by eVisas. This includes Biometric residence permits (BRPs), Biometric residence cards (BRCs), Stamps in passports, ‘Vignette’ stickers in [...]
“The work you do is absolutely gigantic to people’s lives. You don’t have to keep explaining your situation and re-living the feelings of shame and stigma. I still feel like I have Citizens Advice as a place to go to say, ‘I’m struggling’.”
“I was feeling completely overwhelmed with financial worries… But with Citizens Advice help finding solutions, I can now pay my bills. My stress levels have reduced, and I feel so much more positive.”
“Your service has been outstanding in every area possible. I wouldn’t be where I am now, saving enough money to cover my bills, without your help.”
“Before I came to see you, I was feeling suicidal. All I was doing was thinking myself into a spiral, problem after problem and I couldn’t find any solutions. I couldn’t make anyone understand what I face every day. I finally feel like someone’s listening to me”
Our Partners
